Smallworld Field Force Automation
Infoterra is the premier Smallworld Value Added Reseller for Utilities in UK and Ireland. Smallworld contains a comprehensive portfolio of products for managing water , electricity and gas networks, providing access to network information in the field, on the desktop, and to third parties using the Internet.
Smallworld Field Force Automation (FFA) is a comprehensive software application combining proven, optimal resource management and superior street routing. In addition, FFA software's powerful integration capabilities and use of standard protocols can improve field services by enhancing and automating business processes across a variety of work management and corporate systems. FFA delivers significant efficiencies and cost savings to technical field service teams within large and small organisations.
FFA streamlines the flow of work orders throughout the entire organisation, including creation, assignment, dispatch, monitoring, field activity reporting, and charge accounting for activities such as:
- Inspection
- Repair
- Maintenance
- Outage restoration
- Meter reading
- Service installation and testing
- Trouble call response