OASIS™
OASIS™ is an operational information tool to enable water companies to efficiently communicate, over the Internet, with its customers.
In the event of problems with water supply, good communication with customers is essential. So too is communication between all parties involved in resolving the problem.
OASIS acts as an extension to a water company’s website allowing customers to get up-to-date information about supply problems and network improvements affecting them, by simply entering their postcode. This not only provides excellent customer service, it also cuts down the load on the company call centres.
In addition OASIS acts as a hub to communicate information related to an incident to customer services, overflow call centres, operational staff and contractors, and to the press and senior management.
The service, hosted by Infoterra, is available 24-7 and can be deployed within minutes of identifying the extent of the problem.
No special training is required. The information available includes the latest status of the problem, the location of alternative water supplies, advice and replies to frequently asked questions.